Data deletion request.

This page explains how to ask GulnGifts to delete the personal data we hold about you. It applies to data we collect when you order from us, contact us, or message our Instagram account @gulngifts via the Meta Platform — including your Instagram-scoped user ID, profile name, message content, and any photos or voice notes you send us.

Send your request through either channel: email support@gulngifts.pk, or message us on WhatsApp at 03262368000. State clearly that it is a data-deletion request, and include the Instagram handle, phone number, or order reference you used so we can find your records. If you contacted us only on Instagram, send the request from — or tell us — the same Instagram handle so we can verify it is you.

Once we have verified the request comes from you, we delete the message history, attachments, and the lead/contact record associated with your Instagram or WhatsApp inquiry. The only data we keep is what we are legally required to retain — for example, order and payment records needed for tax and accounting compliance in Pakistan — and that data is kept only for the legally required period and not used for any other purpose.

We action verified deletion requests within 30 days and confirm back to you on the same channel you used to contact us. Social-messaging data is in any case retained for a maximum of 24 months from your last interaction, after which it is deleted or anonymised automatically even without a request.

If you're unsure what data we hold or want to confirm a deletion was completed, email support@gulngifts.pk or use /contact and we'll respond within 5 working days. This page works alongside our Privacy Policy at /privacy-policy.