Fresh and perishable items
Floral and perishable products are prepared close to dispatch. Due to their nature, these items are generally not returnable once delivered.
Policy
Returns & Refunds
This policy outlines return eligibility, issue reporting expectations, and refund handling for storefront orders.
Damaged or incorrect order
If an order arrives damaged or materially different from the confirmed brief, contact support promptly with order number and photos so the issue can be reviewed.
Refund review
Approved refund cases are processed through the original payment channel where possible, or coordinated manually for orders placed without online payment capture.
Non-refundable scenarios
Customized items that match the approved brief and delivered products accepted at handoff are usually not eligible for refund.