Common questions.

No. We confirm orders with a partial advance bank transfer (typically 50%). This keeps prices fair and quality consistent — no canceled deliveries, no last-minute downgrades.

Add the recipient name, colour mood, allergies, and any message at checkout — or send a brief on WhatsApp and we'll capture it directly. Every customisation is photographed before dispatch for your approval.

Yes. Tell us the budget, occasion, and recipient — we curate options. WhatsApp gets a real-person reply during business hours.

Same-day in Faisalabad on orders confirmed before 1pm. Nationwide next-day via Trax or Leopards courier services.

No. Shipping depends on city, package size, and weight, and is typically paid directly to the courier on receipt. Same-day inner-city has a flat fee that we share at checkout.

Friday is our off day. Orders placed Friday are styled and dispatched the next working day.

Yes. Share the date and a delivery window — we coordinate with the courier and confirm to you (not the recipient) once the gift is handed over.

Yes — minimum 10 units, with volume discounts at 25+. Lead time is 5–7 days for under 50 units, 10–14 days for bulk over 100. Branded packaging and inserts available.

Yes — custom logo stickers, branded ribbons, and printed message cards. Send a vector logo and we'll mock it up before production.

Yes — full tax invoices for corporate orders. Bank transfer is standard; net-30 terms available for established accounts.

Yes — every styled order is photographed before it leaves us. You approve before the courier picks up.

Send a photo within 24 hours of delivery — we replace florals and damaged keepsakes free of charge. See the returns & refunds page for the full policy.