Common questions.
Quick answers on ordering, delivery, customisation, and corporate work. Don’t see what you need? Message us on WhatsApp and a real person replies during business hours.
Ordering
Do you offer cash on delivery (COD)?
No. We confirm orders with a 50% advance or full payment by bank transfer, JazzCash or EasyPaisa. This keeps prices fair and quality consistent, with no canceled deliveries, no last-minute downgrades.
How do I customise an order?
Add the recipient name, colour mood, allergies, and any message at checkout, or send a brief on WhatsApp and we'll capture it directly. Every customisation is photographed before dispatch for your approval.
Can you brief us on what to send?
Yes. Tell us the budget, occasion, and recipient. We curate options. WhatsApp gets a real-person reply during business hours.
Sending from abroad
Can I order from outside Pakistan?
Yes. Many of our senders are overseas Pakistanis. We deliver across Pakistan whether you're ordering from the UK, USA, Canada, UAE, Australia or anywhere else. Prices switch to USD automatically for overseas visitors.
How do I pay from abroad?
Place your order with just your name and phone, then pay by bank transfer, JazzCash or EasyPaisa. The account details are on the payment step, and we confirm with you on WhatsApp.
How fast will it reach my family in Pakistan?
Same-day in Faisalabad on orders confirmed before the daily cutoff, and 3–5 working days nationwide via Trax or Leopards. You approve a photo of the styled gift before it's delivered, so you know exactly what arrives.
Can you deliver on an exact date for a birthday or anniversary?
Yes. Share the occasion date and we schedule the delivery, then confirm to you (not the recipient) once it's handed over. Ideal for surprises sent from abroad.
Delivery
Where can you deliver cakes?
Cakes and gift hampers containing cakes are available for delivery in Faisalabad only. Other gifts can be delivered nationwide in 3–5 working days.
Where do you deliver?
Same-day in Faisalabad on orders confirmed before 2 PM. 3–5 working days nationwide via Trax or Leopards courier services.
Is shipping free?
Yes. Delivery is included in the price you see, free on every order across Pakistan. Nothing is added at delivery and nothing is paid to the courier on receipt. Same-day in Faisalabad is available on orders confirmed before the daily cutoff; nationwide delivery takes 3–5 working days via Trax or Leopards.
Is Friday a working day?
Friday is our off day. Orders placed Friday are styled and dispatched the next working day.
Can you arrange a surprise delivery?
Yes. Share the date and a delivery window, and we coordinate with the courier and confirm to you (not the recipient) once the gift is handed over.
Corporate & bulk
Do you handle bulk corporate orders?
Yes. Minimum 10 units, with volume discounts at 25+. Lead time is 5–7 days for under 50 units, 10–14 days for bulk over 100. Branded packaging and inserts available.
Can the packaging carry our logo?
Yes. Custom logo stickers, branded ribbons, and printed message cards. Send a vector logo and we'll mock it up before production.
Do you provide GST invoices?
Yes. Full tax invoices for corporate orders. Bank transfer is standard; net-30 terms available for established accounts.
Quality
Do you share photos before dispatch?
Yes. Every styled order is photographed before it leaves us. You approve before the courier picks up.
What if something arrives damaged?
Send a photo within 24 hours of delivery and we replace florals and damaged keepsakes free of charge. See the returns & refunds page for the full policy.
About us
Is GulnGifts the same as Gul N Gifts or Gul and Gifts?
Yes, it is one shop. Our name is GulnGifts, written Gul N Gifts (GnG) on our Instagram, Facebook, TikTok and YouTube. People also type it as Gul and Gifts, gulandgifts, Gul Gifts, Gul n Gift or gulngift, and they all mean us. Our only website is www.gulngifts.pk, we are based in Faisalabad, and our WhatsApp is +92 326 2368000.